Since 1989, WARDEN has been successfully providing support to various Government organizations in the areas of business process reengineering, organizational structure and dynamics, privatization, and efficiency determination in response to Government initiatives and industry standards. WARDEN's success in providing quality professional services is evidenced by its experienced and highly skilled professionals as well as its reputation in the user community.

WARDEN's change management experts have assisted clients in streamlining processes, reengineering organizations, and integrating technology to manage change and become more effective and efficient within resource constraints. WARDEN has been supporting various General Services Administration (GSA) clients through various sole source and competitive vehicles for several years. Through the Mission Oriented Business Integrated Services (MOBIS) vehicle, WARDEN provides GSA clients access to our services. In addition, this vehicle enables us to introduce our capabilities and experience to prospective customers with a need for our proven expertise.

WARDEN has an excellent record for providing cost effective, expert advice in all areas of management improvement to increase performance, quality, timeliness, and efficiency. WARDEN is committed to providing a full range of services under a GSA MOBIS contract to facilitate agencies’ responses to dynamic, evolutionary influences and mandates. We help clients improve mission performance, increase customer satisfaction and restore the public’s confidence in Government agencies.

Services Offered in Support of MOBIS

Business process reengineering (BPR) is defined as "the fundamental rethinking and radical redesign of processes to achieve dramatic improvement in critical, contemporary measures of performance such as cost, quality, service, and speed." (Hammer and Champy, Reengineering the Corporation). This definition reflects WARDEN's goal to provide quality management, organization and business improvement services.

SIN 874-1: Consulting Services                                                                                              Back to Top

WARDEN assists clients with all aspects of organizational improvement and transformation:

• Reviewing current configurations, performance, and structure; assessing the organization "as is";
• Working with the organization to develop a more effective and efficient business model, considering all internal and external contributing factors;
• Developing a strategic plan for the future and identifying schedule, cost and resource constraints;
• Providing a wealth of change management expertise for plan implementation;
• Monitoring, measuring, and reporting progress;
• Facilitating improvement, redesign, or reengineering of an agency's internal processes, infrastructure and documentation as necessary; and
• Providing training and support throughout the project for smooth transition and turnkey operations at completion.

WARDEN provides expert consulting during all steps of an agency's change process to develop solutions for the future. A central theme running throughout WARDEN's support services is helping clients establish their core competencies. These core competencies provide focus for the entire organization and offer leaders a means of concentrating available resources to best effect, while providing a vision, to guide the enterprise's strategic business planning and implementation. The techniques WARDEN personnel use to establish a client's core competencies include; defining current and alternative organizational designs, conducting "brainstorming" electronic meetings, evaluating alternative organizations, and conducting analyses of current financial management data. Once core competencies have been established, WARDEN personnel may advise clients on how to better invest their resources.

As shown below, WARDEN's expert personnel measure the performance of both the product and the process in terms of effectiveness and efficiency.

Measures of Performance                                                                                                        Back to Top

A process is the method taken to develop a particular output or product. Identifying the activities which comprise a process enables us to use such techniques as benchmarking against similar "best practices." By assisting clients in establishing their core processes, we make a significant contribution towards determining their ultimate organization. Clients can then focus on and efficiently resource relevant business areas and divest themselves of non-core processes.

SIN 874-2: Facilitation Services

WARDEN's personnel are accomplished at providing facilitation and related decision support services to agencies engaged in collaborative efforts, working groups and integrated product or process teams. They recognize the need for, and are experienced at, bringing together diverse teams and/or groups with common and divergent interests. The WARDEN personnel have the skill and training to function as a neutral party to assist in facilitating communications to resolve issues and to reach organizational goals and objectives. Software tools are used to conduct and electronically capture group brainstorming; vote, rank and prioritize ideas, options and data; develop, administer and analyze surveys; resolve disputes, disagreements and divergent views; and perform process modeling and simulation. We facilitate organizations through their problem solving efforts in an objective and unbiased manner. WARDEN's highly skilled and experienced personnel have provided facilitation and decision support services to most of our major clients on projects that have ranged from small team efforts to supporting multiple organizations in collaborative efforts. Facilitation has become a valuable and successful tool in our strategic planning, reengineering and process improvement support.

WARDEN's  facilitation services support clients' efforts to achieve management excellence using proven problem solving and facilitation tools. Cause and effect analysis, flow charting, modeling, simulation and statistical analysis are used in group meetings, conferences and off-site forums to help customers operate more effectively and efficiently in groups, and to learn and apply facilitation skills themselves. COTS analytical software is used to develop a vision, set a strategic agenda, perform strategic exploration and planning using decision support and alternatives analysis tools and to make fact-based problem solving decisions.

WARDEN creates an environment in which senior executives can fully participate in developing organizational performance goals and defining or refining an agenda. Automated support is used to effectively manage session agendas, capture comments on ideas, and quickly and easily merge, group and consolidate large volumes of information. This facilitates the immediate production of digital and hard copy reports on group activities and results.

SIN 874-4: Training Services                                                                                                    Back to Top

Standardized training courses and workshops are designed for topics including strategic planning, business process reengineering, process improvement, change management, quality management, team building, performance measurement, benchmarking and performance problem solving. WARDEN provides and conducts standard COTS training packages on a variety of MOBIS-related topics. Topics covered in the training packages include customer service, team building, performance measurement, improving leadership skills, business process reengineering, strategic planning, quality management, benchmarking, process improvement, and change management. All of WARDEN's training offerings are geared to improve management excellence in our customers' organizations. Training in the recognized elements of process improvements, industry standards, and Government regulations or initiatives is fundamental for building a common approach geared to organizational objectives in compliance with governing legislation.

WARDEN customizes training packages for MOBIS-related topics geared to the specific agency, organization and activity. WARDEN customization of off-the-shelf training also includes workbooks, training manuals, slides, and state-of-the-art computer-based training. Our overall objective is to help customers develop the skills to operate today and respond to changes in the future. All of WARDEN's training offerings are geared to improving management excellence in our customers' organizations.

SIN 874-6: Acquisition Management Support

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